Glastop 30 Day Money Back / Satisfaction Guarantee:
Our Glastop Marine Furniture family prides itself on intently listening to our customers' needs and wants and then based on our 34+ years of product and application knowledge, suggest what we feel is the best possible product for their application. And 99% of the time we far exceed our customers' expectations with our top quality marine products but, occasionally the product is not what our customer expected, wanted, or was happy with. We apologize! Our main goal is to resolve the problem and minimize your inconvenience as quickly as possible.
One solution is our: 30 day 100% money back guarantee if you are not completely satisfied with your purchase, guarantee valid in the USA 48 contiguous states only. Contact Glastop customer service for return authorization prior to shipping anything back. Customer is responsible for securely repacking merchandise to be returned in a way that will prevent damage during shipment. Initial shipping cost and return shipping cost is the responsibility of the purchaser. Refund will be issued once Glastop has received the returned merchandise in new, undamaged condition.
A second solution is: If time is an issue and you still need the product we will replace the wrong or dissatisfied product with an acceptable in stock or quick turnaround product of equal or greater value and ship to your chosen location.
A third solution: If time is an issue or the problem with the product is fixable at or near your location we will expedite parts to you or your best local marine upholstery or repair facility.
Our Goal, As Always is Customer Satisfaction!!! Ask your Boating Friends, Check out Our Reviews and Testimonials
David Beal - Owner / Manager Glastop Marine Furniture
Limited Warranty: Villa International products are warranted against defects in material and workmanship. This warranty applies to the original purchaser only and does not apply to a failure resulting from intentional damage, accidents, negligence, improper cleaning, exposure or unreasonable use. Villa will not be responsible for loss of time or use of vehicle or any other consequential expenses.
Lifetime Limited Warranty: Subject to the warranty limitations stated above and available only to the original purchaser, Villa warrants the frame against failure or breakage under conditions of ordinary use.
Two-Year Limited Warranty: Subject to the warranty limitations stated above and available only to the original purchaser, this two-year limited warranty applies to the springs, cushion materials, upholstery fabrics, leather, and any metal mechanical parts. These items are guaranteed to be free of manufacturing defects for a period of two years.
Should a warranty issue arise, please contact our warranty department at (562) 404-8111 for instructions and procedures. Evidence of ownership such as a sales invoice or other document of purchase will be required. All repairs covered under warranty will be made free of charge and will be completed within a reasonable time after Villa has received the defective merchandise. If the merchandise is to be returned, the Villa warranty department will issue a return authorization number that should be referenced with your package.
The original purchaser will be responsible for the packing and the transportation charges to and from the Villa factory. Our address is:
Attention: Warranty Department
13760 Midway St.
Cerritos, California 90703
Ultrafabrics - Ultraleather
2 Year Limited Warrantee: Beginning February 8, 2022 our product warranty will extend from 2 years to 5 years; new warranty applies to orders placed on or after February 8th, 2022. Seller warrants the goods covered under this Agreement against original defects in materials or workmanship for a period of two (2) years from the date of shipment. This warranty is non-transferable and is limited to the original Buyer. This warranty does not cover claims for conditions or damages caused by shipping, abuse, accidents, alterations, misuse, neglect, reverse crocking/dye transfer, normal wear and tear, or other physical damage, or from failure to exercise due care in the measurement, installation, cleaning or maintenance of the fabric. This warranty also does not cover claims for scuffs, scratches, scrapes, tears and abrasive or excessive wear and will not cover claims for damage due to repair, alteration, or modification of the product by anyone other than Seller, unless such repair, alteration or modification is authorized by Seller in writing. *Does not apply to Uf2 and Uf Select Products.