Guarantee / Warranty

Money Back / Satisfaction Guarantee 

Our Glastop RV Furniture family prides itself on intently listening to our customers' needs and wants and then based on our 40+ years of product and application knowledge, suggest what we feel is the best possible product for their application. And 99% of the time we far exceed our customers' expectations with our top quality products but, occasionally the product is not what our customer expected, wanted, or was happy with. We apologize! Our main goal is to resolve the problem and minimize your inconvenience as quickly as possible.
 
One solution is our: 30 Day No Hassle Money Back Guarantee. With this we give you the option of returning the product to us for any reason that you are not completely satisfied for a full refund inc. tax and shipping both ways.

A second solution is: If time is an issue and you still need the product we will quickly replace the wrong or dissatisfied product with an acceptable in stock or fast turnaround product of equal or greater value and ship to your chosen location.

A third solution: If time is an issue or the problem with the product is fixable at or near your location we will expedite parts to you or your best local upholstery or repair facility.
Our Goal, As Always is Customer Satisfaction !!

David Beal Owner / Manager Glastop RV Furniture

954-781-8460 

 

 

Price Match Guarantee  

 Glastop not only promises to match any On Line posted prices and posted sale prices for current products (not close outs) by any factory authorized RV Furniture Dealer for: Flexsteel RV Furniture, Villa RV Furniture, Lambright Comfort Chairs, LAFER Recliners or Ultrafabrics products, we will also Price Match written quotes from any factory authorized dealers. We offer you a great price, top quality products, a 30 Day Money Back Satisfaction Guarantee, customer service second to none; full factory authorized warranty service, and our 40+ years of product and application knowledge to guide you to the perfect product for your application.

 

Our Goal, As Always is Customer Satisfaction!!!

 

 

 

Product Warranties  

Flexsteel RV Furniture
Limited Lifetime Warranty: Limited lifetime warranty on Flexsteel metal frame. This lifetime limited warranty is given to the original owner only. Flexsteel warrants the metal frame against failure or breakage under conditions of ordinary use. This warranty does not apply to failure that results from intentional damage, accidents, negligence, exposure or unreasonable use.

One Year Limited Warranty: This one year limited warranty is given to the original owner only and applies to the springs, cushion material, upholstery fabrics, leather and any metal mechanical parts. These items are guaranteed to be free from manufacturing defects for a period of one year from the date of purchase.

Filling Materials: Flexsteel warrants to the original owner protection against loss of resiliency of filling materials for one year. Compressing of polyurethane foam with use is not considered loss of resiliency.

Ultra-soft pillow backs have sink-in softness thanks to blown-in cushion filling. If your sofa has one of these popular backs, its back pillows should be fluffed occasionally, just as with any other fine pillow, to keep those fibers evenly distributed.

Note: Loss of cushion resilience should not be confused with slight softening and flattening of cushion foam and fibers as a result of normal use and aging. Cushion materials conform to the shape of the user and should not be considered manufacturing defects.

Leather: Flexsteel leather is warranted for a period of one year. No two pieces of leather are exactly alike. Variations and marks occur naturally and are not defects.

Majestic Air Coil Mattress: One-year warranty on mattresses that are properly installed on Leggett & Platt sofa bed frames

Exclusions: Exclusions These warranties do not apply to furniture intentionally misused, or to damage resulting from negligence, exposure, rental or commercial use, improper cleaning, or other unreasonable use, or to fabric damage or failure due to additional chemical treatment, improper cleaning, or when heavy soiling or abuse is evident. These warranties are not transferable.

Other rights: These warranties give you specific legal rights and you may have other rights which vary from state to state. 

** Original Owner is the retail purchaser and only apply as long as they own the product. These warranties are not transferable

In the Event of a Needed Repair: Report any defects promptly to your RV/Marine Dealer or Vehicle Manufacturer with proof of purchase by supplying a copy of the Flexsteel Frame ID tag. This tag can be found folded and tucked under the seat portion of the furniture between the spring and foam, other styles may have this id tag fastened to the front panel or footrest when available.


Villa RV Furniture
Limited Warranty: 
Villa International products are warranted against defects in material and workmanship. This warranty applies to the original purchaser only and does not apply to a failure resulting from intentional damage, accidents, negligence, improper cleaning, exposure or unreasonable use. Villa will not be responsible for loss of time or use of vehicle or any other consequential expenses. 

Lifetime Limited Warranty: Subject to the warranty limitations stated above and available only to the original purchaser, Villa warrants the frame against failure or breakage under conditions of ordinary use.

Two-Year Limited Warranty: Subject to the warranty limitations stated above and available only to the original purchaser, this two-year limited warranty applies to the springs, cushion materials, upholstery fabrics, leather, and any metal mechanical parts. These items are guaranteed to be free of manufacturing defects for a period of two years.

Should a warranty issue arise, please contact our warranty department at (562) 404-8111 for instructions and procedures. Evidence of ownership such as a sales invoice or other document of purchase will be required. All repairs covered under warranty will be made free of charge and will be completed within a reasonable time after Villa has received the defective merchandise. If the merchandise is to be returned, the Villa warranty department will issue a return authorization number that should be referenced with your package.

The original purchaser will be responsible for the packing and the transportation charges to and from the Villa factory. Our address is:

Villa International
Attention: Warranty Department
13760 Midway St.
Cerritos, California 90703
Telephone: 562-404-8111
FAX: 562-404-7785


Lambright Comfort Chairs
At Lambright Comfort Chairs LLC, we are pleased that you have chosen to invest in one of our pieces of furniture. 

1 Year Warranty: on all our tempered steel frames and mechanisms 
1 Year Warranty:  on workmanship and construction methods. 

1 Year Warranty:  on foam compressions.


If the piece of furniture has been abused or improperly cared for, we will still do repairs at a reasonable cost. We carry no warranty on leathers or fabrics because of the popularity of household pets. Every piece is engraved, dated and numbered so we will be able to trace all pieces manufactured by Lambright Comfort Chairs LLC. Shipping costs will be negotiated between Retail Store and Customer for damaged or warrantied pieces that are shipped to our facility for repairs.


Lafer Recliners
3 Year Limited Warrantee: The original purchase of Lafer a recliner is warranted for 3 years from date of delivery, provided that the product is used on proper household conditions, for its metal frame, foam and spring construction. The moving parts of the mechanisms are also guaranteed for 3 years.

After the first year, the guarantee covers defective components but does not cover labor. Particular attention should be given to the footrest mechanism which was designer for feet support only, therefore the warranty does not cover damages caused by overload such as its use for seating.

The leather warranty, where applicable: under normal and proper usage, is valid for 3 years against tearing and splitting. Natural marks such as scars or others indicate the natural origin of the material and shall not be considered defects, as well as wrinkles, grain and color variations which are related to the texture and grain variations of the animal skin.

This warranty will be void if the leather is submitted to improper cleaning with chemical products and abusive use or negligence, such as exposure to direct exposure of sunlight our sources of heat.

Transportation of the product for repair, when and if needed, to and from dealer or distributor, shall be the responsibility of the purchaser. The manufacturer will authorize its dealer for repair or replacement of defective components at his sole option.

This warranty is limited to the above mentioned circumstances only and in no event shall the manufacturer responsibility exceed the purchase price of the article or its replacement.


Ultrafabrics - Ultraleather 

2 Year Limited Warrantee: Seller warrants the goods covered under this Agreement against original defects in materials or workmanship for a period of two (2) years from the date of shipment. This warranty is non-transferable and is limited to the original Buyer. This warranty does not cover claims for conditions or damages caused by shipping, abuse, accidents, alterations, misuse, neglect, reverse crocking/dye transfer, normal wear and tear, or other physical damage, or from failure to exercise due care in the measurement, installation, cleaning or maintenance of the fabric. This warranty also does not cover claims for scuffs, scratches, scrapes, tears and abrasive or excessive wear and will not cover claims for damage due to repair, alteration, or modification of the product by anyone other than Seller, unless such repair, alteration or modification is authorized by Seller in writing.